Information in your workspace
We store your name, email address and protected sign-in details. If you add a profile picture, we store that picture too. Your account email is used for sign-in and account administration.
When you upload a file, we process its contents, file name, writing-style selection, word count and processing status to create and deliver a revised document. Support tickets include the messages you send and any document you choose to link.
How information is used
We use this information to sign you in, run your document jobs, show your files and comparisons, respond to support requests, and protect accounts against misuse. We also process limited request and error information for security and service reliability.
Service providers and access
Service providers help deliver hosting, storage and document processing. Document content is shared with the processing services needed to produce your requested revision. Access depends on your account permissions; support staff can see ticket messages and related document metadata.
The website loads fonts from an external font service. Like other network requests, these requests can include technical information such as your IP address and browser details.
How long information stays
Uploaded documents expire 30 days after upload in the current service. Expired files become unavailable and are removed during routine cleanup. You can remove eligible documents earlier from My Documents. Keep your own copy of files you need.
Account records and support conversations are retained to operate your account and respond to requests. Deleting a document does not delete an associated support conversation. Contact us to request deletion of account or support information.
Your choices and requests
You can update your name, password and profile picture in Account settings. You can request access to, correction of, or deletion of your information by emailing support@unturnit.com. We may ask you to verify account ownership before carrying out a request.
Contact and updates
For privacy questions, contact support@unturnit.com. We update this notice when our practices change. The date at the top identifies the current version.